Refund policy
Refund Policy
1. Cancellation and Refunds
1.1. Cancellation requests must be submitted to Alrahhala Travels in writing, either via email or through our customer service channels.
1.2. Refund eligibility is subject to the terms and conditions of the specific service booked and the policies of our suppliers.
1.3. Refunds, if applicable, will be processed according to the following guidelines:
- For flight bookings: Refunds are subject to the airline’s cancellation policy. Some tickets may be non-refundable or incur cancellation fees.
- For hotel bookings: Refund policies vary depending on the hotel’s terms and conditions. Cancellation fees may apply.
- For activity bookings: Refund eligibility is determined by the activity provider’s cancellation policy. Some activities may have specific cancellation deadlines or non-refundable deposits.
- For car bookings: Refund policies are governed by the terms of the car rental agency. Cancellation fees may apply.
1.4. Refunds will be issued to the original form of payment used for the booking.
2. Processing Time
2.1. Refunds will be processed as soon as possible, typically within 7-14 business days from the date of cancellation request.
2.2. Delays in processing may occur due to factors such as bank processing times or the policies of third-party payment processors.
3. Contact Information
For inquiries or assistance regarding refunds, please contact us using the following:
Phone: +971 50 826 4243 Email: alrahhala.travel@gmail.com
